That’s the question we’ve built our service network around — because for operators, delivery day is just the beginning.
We know that real support means being there when it counts. Whether it’s onboarding a new driver, handling a fault, or answering a technical question in the middle of nowhere, service is where promises meet reality.
“Our job is to make things easy for operators”
Our national service team is structured to do just that: giving you clear contacts, consistent information, and the confidence that support is never far away.
A Service Team That Stays Close
We’ve designed our after-sales support network around the same principle as our sales structure: local knowledge backed by national consistency. From the moment your vehicle is delivered, our service teams are here to keep it running — backed by resources, systems and people who genuinely care.
This part of the journey is now led by Sam Gibson, who recently stepped into the role of National Service Manager after Brendan Godber transitioned into a national sales role. That shift allowed us to retain Brendan’s deep knowledge of customer needs while bringing Sam’s focus on structure and reliability to the service team.
In NSW and the ACT, a well-established regional team manages everything from warranty and training to service partnerships. Victoria, South Australia and Tasmania are supported by a growing network of agents and centralised technical resources — so even smaller operators get the same attention to detail. Queensland and the Northern Territory benefit from mobile servicing and close coordination with remote operators. And in Western Australia, our long-standing local team continues to support a wide range of fleets across varied and demanding conditions.
“This isn’t just a help desk or a troubleshooting line — it’s a team that knows the vehicles, the customers, and what it takes to keep fleets moving,” says Gibson.
ape of operators.
→ Meet the national sales team powering this partnership-led approach.
Service That Works the Way You Operate
We’ve always been known for our responsiveness — but now we’re building more structure around it. That means tailored onboarding guides for each vehicle type, driver training videos in development, and a growing library of technical support resources.
It also means something simple but powerful: you know who to call. You’re not passed between departments or redirected overseas. You deal directly with our people — the same ones who delivered your vehicle.
“We lead the relationship from day one,” Gibson explains. “Yutong’s factory team is there to support us behind the scenes, but the accountability starts with us.”
Designed for Consistency, Built on Trust
As more fleets adopt zero-emission vehicles — or mix electric and diesel technologies — service expectations are changing. We’ve made sure our structure is ready for that shift.
We support both our electric and Cummins Euro 6 diesel models with equal depth, and our teams are trained to support a wide range of technologies and use cases — from public transport authorities to school bus fleets.
“Our job is to make things easy for operators,” says Gibson. “That might mean solving a technical issue, or it might just mean getting the right document in front of the right person at the right time. Either way, the system works because the people do.”
Powered by Values, Delivered with Care
Just like our sales team, our service network reflects the values we live by. DRIVEN: Dedication, Responsibility, Innovation, Value, Excellence and Nurture.
“Those values show up every day — in how quickly we respond, how clearly we communicate, and how seriously we take our customers’ uptime,” Gibson says. “It’s not about the badge on the bus. It’s about what happens after the keys are handed over.”
